Section 6
Support
6.1
6.1.1
6.1.2
6.1.2.1
Troubleshooting
General Procedure
If you experience problems with a SAM-ICE, follow the steps below to solve these problems:
1. Close all running applications on your host system.
2. Disconnect the SAM-ICE device from USB.
3. Power-off target.
4. Re-connect SAM-ICE to host system (attach USB cable).
5. Power-on target.
6. Try your target application again. It the problem disappears, you are done; otherwise continue.
7. Close all applications running on your host system again.
8. Disconnect the SAM-ICE device from USB.
9. Power-off target.
10. Re-connect SAM-ICE to host system (attach USB cable).
11. Power-on target.
12. Start JLink.exe .
13. If JLink.exe reports the SAM-ICE serial number and the target processor’s core ID, the SAM-ICE
is working properly and cannot be the cause of your problem.
14. If JLink.exe is unable to read the target processor’s core ID, you should analyze the communica-
tion between your target and SAM-ICE with a logic analyzer or oscilloscope.
15. If your problem persists and you own an original SAM-ICE (not an OEM version), see Section 6.2 .
Typical Problem Scenarios
SAM-ICE LED is off
Meaning:
– The USB connection does not work.
Corrective action:
– Check the USB connection. Try to re-initialize SAM-ICE by disconnecting and reconnecting it.
Make sure that the connectors are firmly attached. Check the cable connections on your SAM-
ICE and the computer. If this does not solve the problem, please check if your cable is defective.
If the USB cable is ok, try a different PC.
AT91SAM-ICE User Guide
6-1
6206C–ATARM–13-Feb-12
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